Frequently Asked Questions faq

 

PRODUCTS 

> How do I maintain my newly bought handmade wool rug?

The beauty and life of handmade rugs depend largely on cleanliness and care. Handmade rugs should be washed regularly every 3 to 5 years depending on the use and the amount of traffic they bear. The best method is to get them cleaned when they look soiled, preferable in cold water and mild detergent. This should be done by a competent cleaning expert and should not be tried at home.

Warning: Never clean handmade rugs chemically or by steam. They remove the natural oils and cause the material to become brittle and wear more rapidly. Do not wash handmade rugs in a machine. Do not wring out or squeeze a handmade rug. Do not, unless absolutely necessary, submerge a handmade rug in water. Surface cleaning is usually all that is required.

View all our wool rugs here: myworldbazaar.com/rugs

 

> If I don't find the rug I'm looking for, is there anywhere else I can check?

Yes, have a look directly at our stock of rugs and get back to us with reference number on the one you think would be suitable for you. At our stock you will find thousands of rugs in different colors, patterns, and sizes.

Visit our stock here: uniquerugs.co/myworldbazaar

 

> What is ikat fabric?

The word ikat or ikkat derives from the Indonesian word mengikat meaning ’to bind’.

Ikat is a weaving style common to many world cultures. It is also one of the oldest forms of textile decoration.

Ikat fabrics are woven and dyed by hand on narrow looms in a laborious process. The technique to pattern the textile is by resist-dyeing the threads before the fabric is woven. However, the weaving styles vary. Many design motifs may have ethnic, ritual or symbolic meaning or have been developed for export trade. Traditionally, ikat is symbol of status, wealth, power and prestige.

View our ikat cushions here: myworldbazaar.com/ikat-cushions

 

> I have seen a product but it no longer seems to be in stock

We understand how frustrating it is that the item you are obsessing over is currently out of stock. We continue to advertise these items as we want you to know what we normally sell. We are always looking out for the hottest items and often restock/stock similar styles, which we are sure you will fall in love with.

Fortunately, we might be able to recreate the product no longer in stock. Contact our Customer Service for special requests.

 

MY ACCOUNT 

> How do I create an account?

You need an account to be able to shop with MyWorldBazaar. And letss be frank, althoug it requires a bit of your time, it allows you to place orders without you having to fill in your details next time you shop with us. You can create an account now or you can start shopping straight away and set up your account when you checkout.

 

> How do I change details on my account?

You can change your details and password by logging in. Simply click and edit on 'My Addresses' and 'My Personal Information'.

 

> Why can't I sign into my account? How do I reset my password?

Please ensure you are entering the correct username and password to sign into your account. If you have forgotten your password, visit the Forgot yout password? link to reset.

If you are still experiencing issues, please contact our Customer Service.

 

> How do I subscribe/unsubscribe from the newsletter?

If you want to keep up to date with the hottest trends, latest promotions and new products - make sure to sign up to our newsletter! You can do this by entering your email address in the newsletter box on the start page

To unsubscribe to the newsletter, there are two ways:

- Scroll to the bottom of any of our emails and click 'Unsubscribe'

- Contact our Customer Service

 

ORDERS 

> I have problem placing an order at MyWorldBazaar.com, what shall I do? 

To be able to order you must fill out the order form in the shopping cart properly. If the problem persists, we kindly ask you to contact our Customer Service.

In case you are encountering technical problems with our website, we recommend you make sure that you have the latest updates for your operating system. If this doesn't work, try using a different browser and clearing the cache.

 

> How to modify or complement my order after completed? 

We are are super quick at processing orders to make sure that you receive your products fast. Once an order has been placed, it is difficult to amend it. However, we advice you to contact our Customer Service soonest possible.

 

> Why has my order been cancelled?

Since all our items are unique, on occasions an item you have ordered can suddenly become unavailable. We promise that these cases are rare. If an item in your order sells out, we will contact you within 48 hours to confirm the cancellation of your order. If your order contains additional items, we will dispatch the rest of your order and refund the out of stock item.

 

> Do you have any promotional codes?

We offer new and exciting promotions from time to time here at MyWorldBazaar, check back soon for the latest offers.

Make sure you are the first to know about any exclusive offers by signing up to our newsletter or following us @MyWorldBazaar on Twitter, Instagram or joining us on Facebook.

 

> Why doesn't my discount code work?

Your code: Have you entered the code correctly? Our codes are case sensitive, try copying and pasting the code into the Voucher box just before checkout.

Expiry date: Please look at the terms and conditions of the discount code to make sure this offer is still valid.

Eligible items: From time to time we offer discount codes for selected items only and this will be stated in the terms and conditions of the discount code. To view the included items select the link provided on your newsletter/our site.

Unique codes: If you are lucky enough to receive a unique code from us, please note that it cannot be used in conjunction with any other discount code and the code can only be used once.

 

> What happens if I forgot to use a discount code?

Oops, we are sorry to hear this. Once your order has been placed we are unable to manually add the discount. Please note that this discount may be used on your next order - check out the terms and conditions of the code.

 

> Can I use more than one discount code on my order?

Discount codes can't be used in conjunction with any other offer or promotion you may be entitled to (unless otherwise stated). Only one discount code is permitted per order.

 

PAYMENT 

> What methods of payment do you accept?

We have several payment options available:

paypal secure payments

payson secure payments

For our Swedish customers we do also offer to pay by invoice.

 

> Is it secure to buy furniture and furnishings online at MyWorldBazaar.com?

You don't have to feel insecure about card payments or electronic payments with us. MyWorldBazaar uses a technology that is standard for secure card payments on the Internet. Payment by card always takes place over an encrypted page where no one can access your information, such as your name, address and your credit/debit card details.

You can read more about PayPal and Payson secure payments here: myworldbazaar.com/content/secure-payments

 

> When will my card be debited if I choose to pay with it?

Depending on which card you use, it can take up to 48 hours before your card is charged.

 

> How do I pay for my products?

You can pay either via your PayPal or Payson account, with debit/credit card (VISA, MasterCard, Amex, Discover Network), bank transfer, or by invoice (within Sweden).

 

> Will I get a receipt on my purchase?

Yes, an order confirmation/receipt will be sent directly to your specified email address after the order is completed.

 

SHIPPING & DELIVERY 

> Are you able to supply the furniture and decor outside of Sweden?

Yes, we ship worldwide. Furthermore, your purchases over 50€ are always with free shipping worldwide. Just please note that additional charges may apply due to your country's customs and tax regulations.

 

Will I be charged customs and import duties? 

MyWorldBazaar cannot control customs or import duties applied to your package. All applicable charges must be paid by the customer and we cannot be held responsible for these charges. MyWorldBazaar is not able to tell you what the cost will be as customs policies and charges can vary from country to country. It's a good idea to contact your local customs office before placing an order so you don't receive any unexpected charges.

By law, all items must be declared at their full price and we cannot alter the amount to decrease any custom fees.

If you wish to refuse your delivery, you will still be held responsible for the original customs fees or import duties and the cost of returning the package to MyWorldBazaar. The amount will be deducted from your refund. If the fees exceed the amount of your order including shipping costs, the parcel will be destroyed and you will not be refunded.

 

> Where is my order?

When package has left the location, you will be provided by a tracking number to follow the shipment and schedule the delivery.

Please remember that on some occasions it could take up until 9pm for the courier to deliver your package.

 

> What's the delivery time on my order?

The delivery time may differ depending on which items you choose to order. Normally about 5-7 business days.

 

> How does the delivery process look like?

Packages are sent either from our office in Sweden or from our stock in Turkey depending on fastest track. Since we may distribute from different places, partial delivery could take place when ordering multiple items. For some smaller orders within Sweden, the postal service may be used. Furthermore, DHL, FedEx and TNT are our main partners when it comes to shipping.

 

> Do I need to sign for my delivery?

We understand that you might not be at home to sign for your parcel; therefore they can be left in a safe place or left with a neighbour. Please be aware that any instructions left are only requests and are not guaranteed. If this isn't possible, a calling card will be left which will include details of how to re-arrange delivery.

We recommend you to have a dialogue with the shipping company to schedule the delivery.

 

> Do you deliver to PO box and BFPO addresses?

We love to serve everyone equally, however, we are unable to deliver to PO box and BFPO addresses.

 

> Can I pick up the product myself from your warehouse?

In some cases, yes. When you have difficulties staying at one place at a certain time, it may be more convenient for you to pick it up in Stockholm if you are nearby. Let us know and we will do our best to arrange it.

Otherwise, products are delivered directly to your front door.

 

> What shall I do if my product is damaged upon delivery?

Have your product been damaged in transit, we kindly ask you to follow our procedures for shipping damage by immediately reporting it to the carrier who will leave a note in the freight bill. You must be clear to point out that the item is damaged during transport.

If the carrier doesn't notice the damage, you should contact our Customer Service directly. Leave the item(s) in the packaging and keep it untouched for an eventual pickup. Photograph the damage, preferably with the packaging left, and describe the damage in a bulleted list. Your photos should show the damage of your product and the packaging clearly. Then email the information to: customerservice@myworldbazaar.com

 

WARRANTY & RETURNS 

> Is there warranty on the furniture and decor I order?

MyWorldBazaar sells all products with 1 year warranty. The product warranty covers all original error, i.e. manufacturing defects already on the product upon delivery. Manufacturing defects shall be controlled by MyWorldBazaar, whereupon you as a customer gets a free repair alternatively a new product. The warranty doesn't apply when we can't find anything wrong with the product or if you have caused the damage yourself. It also doesn't apply on operator error or misconfigured product failures occurring during or after altercation of functionality and appearance, such as refurbishment, upgrade or other configuration of the product.

Invoice or order confirmation is valid as proof of guarantee. Save documents since you need to show these when claiming warranty. Please note that for businesses other rules may apply. Contact us for further details.

 

> What shall I do if I regret my purchase?

If you change your mind about any items purchased you can return them to us (except customized products) within 14 days of the parcel being delivered to you.

You must contact us within that period of time to be able to return the product in an intact and unaltered condition with original packaging. As a customer, you pay the return shipping and are responsible for risk of return shipping. The risk includes product being damaged or lost during return shipping. 

The return policy does not apply to products customized just for you, e.g. a custom made bench.

Unclaimed packages are not subject to the return policy. In the event you choose not to collect your goods, we will charge you a handling fee.

 

> Have you received my return?

Please allow up to 10 working days for your parcel to be returned to MyWorldBazaar. We will send you a confirmation email once it has arrived. You will receive an additional email once your return has been processed. If you haven't heard any communication from us after the 10 working day timescale, please contact our Customer Service with your order number and details of the items returned.

> When do I get money back for my return?

If you regret your purchase and return the product to us, we will refund your purchase amount within 14 days.

 

COLLABORATION 

> I'm a blogger and would love to collaborate with MyWorldBazaar

We are always on the hunt for new bloggers to work with. Please pop your full name and a link to your blog on our Contact Page.

 

> I like your products and was wondering if you allow wholesale?

We appreciate your interest in MyWorldBazaar products. We do deal with wholesale and B2B activities. Email your query to info@myworldbazaar.com.

 

> I'm a supplier, how do I get in touch with your buying team?

Thanks for your interest in working with MyWorldBazaar. Email your query to info@myworldbazaar.com. Please keep in mind the volume of supplier queries we receive, means that we will only be in contact if there is an interest in working with you.

 

> I would love to work for you, how do I find out about job vacancies?

We are growing and looking out for talented people to join our team. We will announce vacancies through our social media channels and our blog. You are also welcome to send your resume to info@myworldbazaar.com.

 

COMPANY 

> How do I know you are not a bogus company?

We are a Swedish limited liability company - EMENKA AB, Svarvargatan 10, 112 49 Stockholm, corporate identity number: 556804-8564. We have many satisfied customers who can confirm our excellent Customer Service. If there are any doubts on the matter, contact us to get to know us!

 

> How do I get in touch with you?

You can easily contact us to Customer Service. We strive to provide a high level of personal service.

 

> Do you have a shop or a warehouse I can visit?

In our office at Kungsholmen in Stockholm we have a limited supply of products. Email us before your visit to check if desired products are available.

 

CONTACT US

Customer Service | Special Inquiries | Collaboration


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